Booking and purchase conditions
1. The parties
The seller is Knoll & Tott DA, Brokke, Setesdal, 4748 Rysstad, post@brokkestoylen.no, registration number 919 676 221, and is referred to hereafter as seller/seller.
The buyer is the consumer who makes the order, and is referred to below as the buyer.
2. Payment / deposit
The seller can demand payment for the order from the time it is placed by the buyer. Either the entire amount, or parts of the amount (reservation)
We offer payment with the payment solutions Vipps and Stripe
Payment of the deposit is deducted immediately
3. Booking and cancellation
As we are a unique mountain concept, our cancellation policy is as follows:
An agreement between the parties is considered concluded upon confirmed order and payment, only then are your order secured. Cancellation must be made by e-mail and is calculated from the time we receive it.
We cannot influence the weather gods. If weather or other unforeseen events mean that we are unable to arrange an already pre-booked activity, you will have the opportunity to carry out another planned activity.
Cancellation, accommodation in groups of 4 to 16 people: If canceled 3 months before the booking date, you will receive a full refund. After this no refund. If someone in the group has fallen ill, or there is a suspicion of illness, you must take this up with your own insurance company.
- Cancellation of single orders/pairs: If you cancel before 60 days you will receive a full refund, after this up to 30 days before you will be charged 50% of the order. If canceled 30 days before arrival, no refund. If you have fallen ill or there is a suspicion of illness, you must take this up with your own insurance company.
NB! In the event of closure due to regulations from the authorities, it will be possible to rebook or make a full refund. If you are in quarantine or experience illness, this must be taken out with your own insurance company.
4. Right of withdrawal
Right of withdrawal/right of withdrawal as written in 3; "Order and cancellation"
5. Defect
If there is a defect, the buyer must, within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she wants to invoke the defect. The complaint must be submitted in writing by e-mail
6. Conflict resolution
Complaints are addressed to the seller within a reasonable time. The parties shall attempt to resolve any disputes amicably. If this is not successful, the buyer can contact the Norwegian Consumer Protection Authority for mediation. Forbrukertilsynet is available on phone 23 400 600 or www.forbrukertilsynet.no. The European Commission's complaints portal can also be used if you wish to submit a complaint. This is particularly relevant if you are a consumer living in another EU country. The complaint is submitted here: http://ec.europa.eu/odr.
7. Rules in general
As we serve alcohol, we have chosen to be an "adult camp" and all accommodation units are therefore designed for 2 adults. If you want to be one person, the price is the same, as all facilities are calculated according to this. It is not allowed to enjoy brought alcohol, as we have a liquor license and must comply with the authorities' strict rules. In all housing units, there are slippers in two universal sizes (lady/man), we therefore ask you to take off your shoes and place them on the gray board and wear your slippers inside. Please inform about other sizes before arrival. If you have worn outdoor shoes indoors, you can expect an additional invoice of NOK. 1,000 from the "bucket ballet". If you take a room with you without this being agreed, you can expect a fee of NOK 1,000. Due to allergies and you live in a tent, you unfortunately have to leave your pet at home. We currently do not have separate accommodation for your pet. NB! Parking is done in the car park on the right as soon as you turn off for Brokkestøylen. You can bring your luggage up.• At the weekend we have a minimum stay of 2 nights.• Cancellation is made in writing and is valid from the time we receive it.• We recommend travel insurance that also includes cancellation.• We apologize, but for several reasons it is not possible to bring a dog/pet. If you have made an order online and still bring a dog, we unfortunately have to refuse on arrival.• All damage done by guests on the property outside/inside during the stay will be charged in full by the craftsman.
8. Force majeure
Brokkestøylen is not responsible for damages that are prevented or interrupted due to force majeure (natural disasters, strikes, acts of war, riots or the like).In the event of closure due to regulations from the authorities, it will be possible to rebook. If participants are in quarantine or experience illness, this must be taken out with their own insurance company. We cannot influence the weather gods. If weather or other unforeseen events mean that we are unable to carry out a pre-agreed activity, the participant will be given the opportunity to carry out another activity.